Livik.net – Accessing Hospital services from a smartphone is easier with the Robocall application. Hospitals are one of the agencies that have been significantly affected by the COVID-19 pandemic. The increasing demand for services and the number of patients force hospitals to have to transform towards digital, both in terms of management and services.
The Minister of Health of the Republic of Indonesia Regulation number 20 of 2019 concerning the implementation of telemedicine services between health service facilities is also one of the factors in accelerating the transformation of hospital digitization in Indonesia.
Providing a solution, Telkomsel presents Robocall, a service that allows hospitals to make calls to customers simultaneously digitally or without the need for an agent, these calls can be used to remind patients’ check-up schedules, doctor’s schedules, etc.
In the webinar “Technology Innovation and Digitization in Health Services in Hospitals” which was attended by hundreds of participants representing Hospitals and Health Services, Telkomsel’s Senior Vice President Enterprise Account Management, Dharma Simorangkir said, “There is a gap between the needs of digital services desired by consumers and services. Hospitals today, make all hospitals vying for digital transformation. For this reason, Telkomsel has come to provide various solutions and become your digital transformer partner. The hope is that companies or hospitals can focus on improving the quality of their primary services.”
On the same occasion DR. Widayanto M.Kes as the President Director of Ananda Purwokerto Hospital expressed his appreciation to Telkomsel “Thanks to Telkomsel for helping us with the Robocall service, so we can contact 300 of our customers at the same time. Frankly, the need to communicate with patients during this pandemic has increased far beyond our expectations. Hopefully in the future Telkomsel and RS Ananda Purwokerto can continue to work together.”
In addition to providing Robocall services, Telkomsel also provides Orbit services, namely wi-fi solutions anytime and anywhere, Cloud-X video conferencing services and internet packages at special prices for hospitals and other business institutions.